Frequently Asked Questions
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What is the delivery time?
Artwork is shipped from my studio in 3-5 business days via DHL, FedEx, UPS or USPS in a carefully packed strong cardboard box. A tracking number will be emailed to you once shipped. Please allow 7-10 business days for ground shipment depending on your location. Buyers cannot change their delivery address after the order was shipped out. Sales tax is charged to buyers with a Georgia state delivery location. Local pickup or delivery only is available for buyers residing in the Metro Atlanta area. I will contact you by email to arrange a location, date and time for delivery or pickup after your order is processed. Please let me know if you want to receive your order as quickly as possible.
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Do you have a return policy?
Yes — your satisfaction is critical to me! All artworks are covered by a seven (7) day return policy for a refund of the purchase price, less any shipping costs. Please view return policy for full details.
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Do you accept commissioned projects?
Yes. Please send your request to my Commission Art page and I will make your dream come true. Can’t wait to hear from you!
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Do you accept wholesale purchases from art consultants and interior designers?
Yes. I offer single and volume discounts plus additional print size options for interior designers, architects, hospitality designers, and art consultants. Please call or email me about your project.
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Does your artwork come with a Certificate of Authenticity?
Yes. All my artworks are shipped with a signed Certificate of Authenticity.
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Does your artwork come with a frame?
Yes. All artworks are shipped framed and ready for hanging. Artwork can also be shipped without frame in case you prefer to do your own framing.
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Do you resize?
Yes. Please send me your custom size request hello@addocontemporay.com.
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Do you ship to buyers outside of the US & Canada?
Yes. I ship using DHL, FedEx and UPS and shipping charges are added to the cost. Possible custom import duties & taxes may be added at checkout. All fees are fully paid by the buyer. If your country is not available at checkout then unfortunately I do not ship to your country at this time (please contact me or email me at hello@addocontemporary.com or send a message on Facebook to see if I can add it to the list or make an exception). I will calculate the shipping cost on an as-needed basis to get the best rate on your behalf. All sales are final for international orders. I do not offer returns or exchanges.
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What if I receive a damaged artwork?
If you receive a damaged artwork you must save the damaged box so I can immediately file a claim with the shipping company. They will need to see the box & artwork to launch their investigation. All of artworks are fully insured.
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What is your privacy policy?
Your privacy is very much respected. Please view private policy page for full details.
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Please contact me with any questions or concerns you may have. I am always available to discuss your order.
